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T r a d e X

FAQ

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Frequently Asked Questions

Account verification ensures the security of your transactions and complies with regulatory standards. You’ll need to submit a government-issued ID and proof of address. Verification typically takes 1-3 business days, depending on the volume of submissions. Once approved, you’ll gain full access to buy, sell, transfer, and swap commodities.

You’ll need to provide a valid government-issued ID (e.g., passport, driver’s license) and a recent proof of address (e.g., utility bill or bank statement, not older than 3 months). Upload these documents securely through our verification portal, and we’ll handle the rest.

Navigate to the "Buy & Sell" section after logging in. To buy, select the commodity, specify the quantity, and confirm the payment method. To sell, choose the commodity from your portfolio, set your price or accept the market rate, and confirm the sale. Transactions are processed instantly, with real-time market data to guide your decisions.

Yes, a small transaction fee applies to buy and sell orders, which varies based on the commodity and market conditions. Fees are clearly displayed before you confirm any trade. Check our fee schedule on the platform for detailed information.

The Transfer feature allows you to send commodities to another user or wallet. Go to the "Transfer" section, enter the recipient’s wallet address or user ID, specify the amount, and confirm. Transfers are processed securely with real-time tracking, typically completing within minutes, depending on network conditions.

Instant Swap allows you to exchange one commodity for another directly on the platform at current market rates, with immediate execution. P2P Swap lets you negotiate and trade directly with another user, offering more flexibility in terms or pricing but requiring mutual agreement. Both are secure and accessible after account verification.

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